Commercial Gas Contract Manager

Main Purpose of the Role

The Contracts Manager will be an integral member of the Gas Management Team, responsible for delivering a comprehensive contract management service covering planning, onsite inspection, and reporting activities to meet client expectations.

This role will oversee the PCM Portal and audit processes, ensuring all documentation and evidence are properly managed. The Contracts Manager will also ensure full compliance with relevant regulations, standards, and legislation related to gas works.

Key Responsibilities

Contract Management & Client Relations

• Provide professional contract management services across assigned areas, including report preparation, meeting attendance, client and contractor communication, and provision of technical advice.
• Manage client budgets, valuation processes, and invoicing to ensure financial accuracy and efficiency.
• Monitor and evaluate contractor performance, ensuring contracts meet performance targets and compliance standards.
• Develop and maintain strong relationships with internal teams, clients, and external stakeholders to ensure effective communication and service delivery.
• Respond promptly and professionally to all correspondence, including emails, letters, and telephone enquiries.

Planning, Onsite Inspections, Performance & Compliance

• Manage, plan and undertake onsite inspections ensuring timely and accurate reporting of audit findings to clients.
• Develop and implement planning tools and processes to improve the efficiency and quality of services provided.
• Monitor client target performance, ensuring continual improvement in monthly performance metrics.
• Ensure all works comply with current health and safety legislation, British Standards, and relevant codes of practice.
• Support project planning activities by contractors and sub-contractors, ensuring adequate preparation and resourcing.
• Maintain compliance with all regulatory and contractual obligations, providing evidence and documentation for audit closure.

Financial & Administrative Responsibilities

• Oversee the timely and accurate payment of invoices from clients and contractors.
• Maintain up-to-date and accurate records of client and resident contact details.
• Control expenditure within agreed budgets and report financial performance as required.
• Produce regular client reports and respond to complaints or escalations promptly and effectively.

Technical & Operational Support

• Provide technical support and advice including assistance with technical queries.
• Investigate and report on incidents and requests from clients.
• Produce and review warning notice audit reports as required.
• Collaborate with the Operations Manager to assess resource requirements and plan workforce deployment.
• Support the Operations Manager in managing client compliance requirements and achieving year-end targets.

Continuous Improvement & Representation

• Contribute innovative ideas to improve client service delivery and operational performance.
• Ensure service continuity during periods of absence within the team.
• Promote PCM services within existing client bases to identify opportunities for business growth.

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