Business Customer Care Specialist

Dwr Cymru Cyf

Screened

Cardiff, Wales

Posted 2 days ago

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About the role

Dŵr Cymru Cyf is seeking customer-focused individuals to join the Business Customer Service Team in Cardiff. You will be the first touch point for business and non-household customers, resolving issues and delivering exceptional service with a one-touch, right-first-time approach.

Role emphasizes empathetic communication, problem solving, and continuous service improvement across multiple channels, helping customers understand options like tariffs and water efficiency while upholding company

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