Spa Supervisor - Cowshed Primrose Hill, West London

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

The Role...
At Soho House, as the   Spa Supervisor , you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets.
What's in it for you?
Weekly Pay
Friends Membership (after successful probation period)
50% off Food Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Day off on your birthday
Up to 50% Staff Discount on Cowshed Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
Support recruitment, onboarding, and continuous training of therapists and spa attendants
Monitor and ensure compliance with all health safety, hygiene, and licensing standards
Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
Assist the Spa Manager with stock control, supplier liaison, and inventory management
Help manage guest bookings, treatment schedules, and coordination with reception
Respond professionally to member and guest feedback or concerns
Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. xwzovoh
Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for...
Minimum 2-3 years' experience in a therapist or spa supervisory role
Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
Experience working in a luxury spa, hotel, or private members club setting
Strong leadership, coaching, and people management skills
Excellent interpersonal and guest service skills
Strong organisational and time management abilities