Operations Officer

The PostYou will be based within the Faculty of Arts and Humanities as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.You will be a key member of the Faculty’s professional services management team and work closely with the Assistant Faculty Operations Manager to deliver a high-quality service to academic staff, students and other key internal and external stakeholders. You will contribute to the ongoing enhancement of the student experience and to the planning and delivery of a diverse academic portfolio in line with Faculty and University strategic priorities, sectoral developments and changing student expectations.Responsible for leading, managing and developing a faculty-based team of administrators, you will ensure that systems, processes and procedures are strongly customer focused while remaining compliant with University regulations and the requirements of external accreditation bodies.A keen interest in current policy issues relating to higher education is desirable, together with a curiosity about how organisations work and develop. You will be expected to digest, organise and interpret complex information quickly and accurately to support the delivery of a range of academic services. A highly organised and flexible approach along with excellent communication and time management skills and the ability to manage multiple projects simultaneously is essential. Fostering close working relationships with colleagues within central professional services teams is essential and key relationships will include Student Administration, Academic Registry, Accessibility and Inclusion, Careers and Employability, Communications, Marketing and Recruitment, Financial Services, Human Resources, Internationalisation and Partnerships, and Student Support Services.Informal enquiries should be made to Francesca Menoni, Operations Manager, Faculty of Arts & Humanities francesca.menoni@stir.ac.ukDescription of DutiesLeading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplaceDelivery of an efficient and effective service and experience to staff and studentsManaging and delivering administrative support for student lifecycle administrationCommitment and contribution to continuous process improvementSupporting workload and resource planning to deliver teaching and researchMonitoring delegated budgets and managing financial processesSupporting business continuity and risk management planningBuilding and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibilityTaking an operational lead in supporting University and Faculty quality assurance processesDeveloping and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teachingProviding efficient and effective committee managementFor a full description of duties and essential/desirable criteria please see attachment.Essential CriteriaQualificationsEducated to a minimum of degree level, or equivalent qualifications or equivalent professional experienceCommunication Communicating verbally and in writingDistilling and communicating information to a range of audiencesOrganisation and business planning Planning and organising workloadData Analysis Drawing conclusions and presenting evidence-based findingsUsing data to review and monitor performanceGathering, assimilating and interpreting informationDigital Utilising software to enable deliveryInterpersonal Collaborating and working as a teamEstablishing and managing relationshipsJudgement Thinking criticallyIdentifying, recommending and implementing solutionsPeople Management Leading, managing, developing and coaching teamsAdditional InformationFull timeFixed term until 31 August 2027The closing date for applications is midnight on Sunday 13 September 2026Interviews are expected to take place on Friday 25 September 2026.There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.Behaviours and CompetenciesThe role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.Managing self and personal skillsBeing aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.Delivering excellent serviceProviding the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.Finding solutionsTaking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.Embracing changeBeing open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.Using resources effectivelyIdentifying and making the most productive use of resources including people, time, information, networks and budgets.Engaging with the wider contextEnhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values. Developing self and othersShowing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.Working togetherWorking collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.Achieving ResultsConsistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.The UniversityThe University of Stirling is Scottish University of the Year 2027 and UK Sports University of the Year 2027 (Daily Mail University Guide).The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.We are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and, in recognition of our excellence in business education, we are accredited by AACSB International.Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 200 institutions in the world for our contribution to meeting the UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).Alongside partners, the University spearheads the 214 million Stirling and Clackmannanshire City Region Deal – which will deliver major University-led projects, the National Aquaculture Technology and Innovation Hub and Scotland’s International Environment Centre. We are also a central partner in the Forth Valley University College Health Partnership. @stiruni