French Speaking Customer Service

Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French? In which case - you are ticking the boxes for us! We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part. This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel! Responsibilities: * Prepare quotations for clients, issue and track * Manage any inbound enquiries and responses - seek technical support where required * Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process * Ensure compliance is maintained with regular WIP reporting * Raise and issue purchase orders * Liaise with supply chain - this will involve international import and export documentation processing * Coordinate national and international shipping * Liaise with couriers and prepare import/export documentation as required * Key point of contact via email, telephone and Chatbot Skills/Experience: * Previous experience within a B2B customer service environment * CRM knowledge - ideally Navision or similar * Knowledge of import/export and HMRC processes * Fluent French - none negotiable * Flexibility for occasional UK and European travel On offer: * Excellent salary * Career progression * National and European travel * Agile working pattern * Excellent opportunity! Interested? Veuillez postuler via le lien