Customer Service Coordinator

Customer Service Coordinator

Location: Coleshill, Birmingham
Salary: £26,000 – £28,000 per annum
Hours: Monday to Friday, 8:30am – 4:30pm
Contract: Permanent | Full-Time | Office Based

Customer Service Coordinator – Distribution

365 People are recruiting for an established distribution business based in Coleshill, looking for an experienced Customer Service Coordinator to join their busy office team.

This is a varied, customer-focused position where you'll be responsible for managing customer enquiries, processing orders, checking stock availability and ensuring deliveries run smoothly.

Working closely with the warehouse and transport teams, you'll be the main point of contact for customers, keeping them updated, resolving queries and ensuring they receive an excellent service from order placement through to delivery.

Key Responsibilities

As a Customer Service Coordinator, you'll be responsible for:

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Handling customer enquiries via telephone and email, processing orders and maintaining accurate customer records.

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Checking stock availability, coordinating with the warehouse and keeping customers informed of order progress.

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Managing delivery queries, shortages, discrepancies, returns and Proof of Delivery (POD) requests.

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Liaising with warehouse, transport and internal teams to resolve issues efficiently.

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Handling customer complaints professionally and building strong, positive customer relationships.

What We're Looking For

We're looking for a confident, organised and proactive Customer Service Coordinator who enjoys working in a busy environment and takes pride in delivering excellent customer service.

You'll ideally have:

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Previous experience in customer service, order processing, sales administration or distribution administration.

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Experience within a distribution, logistics, wholesale, manufacturing or warehouse-related environment.

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Strong telephone, communication and problem-solving skills.

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Good organisational skills, attention to detail and confidence using Microsoft Office and order management systems.

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The ability to manage multiple enquiries, prioritise workloads and work closely with internal departments.

Experience dealing with stock enquiries, delivery issues, PODs and warehouse coordination would be particularly beneficial.

What's on Offer?

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£26,000 – £28,000 per annum

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Monday to Friday, 8:30am – 4:30pm

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Permanent, full-time, office-based position

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Company pension, holiday entitlement and employee benefits

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Training, development and opportunities for progression

Apply Today

This Customer Service Coordinator role would suit someone who enjoys taking ownership of customer enquiries, solving problems and working closely with warehouse and distribution teams.

If you have experience in customer service, order processing or distribution administration and are looking for your next opportunity in Coleshill, we'd love to hear from you.

Apply today with your CV for immediate consideration