Director of Customer Experience & Operational Excellence

Screened

Greater London

Posted 1 week ago

About the role

Elexon in London is seeking a Director of Customer Delivery and Operational Excellence to lead customer experience, performance and service improvement at scale within the Operations Directorate. You will shape strategy, drive enterprise-wide initiatives, and oversee governance, budget and delivery across the organisation, with a strong focus on customer insight and operational resilience.

This role requires influencing senior stakeholders and delivering complex programmes in a dynamic energy

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About this listing

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