Senior Operations Controller - Transport

Keen to join a courier business where speed, standards and accountability aren't just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed.

As a result of ongoing groth, we are looking for an experienced Senior Operations Controller to join our team.

This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.

Responsibilities include: A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.

Making real-time decisions on routing, allocation, and capacity.

Prioritising time-critical and high-value bookings without dropping service standards.

Own the full booking lifecycle from enquiry to delivery.

Resolve service issues fast or escalate when needed.

Help build and develop a reliable core Driver pool which matches business demand.

Take responsability for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance.

Build strong relationships with top performing Drivers to improve retention.

Plan Driver coverage across key locations and peak times.

Support and guide colleagues in a live operational environment.

Deputise for the Logistics Manager when needed.

Lead by example, demonstrating accountability, responsiveness, and continuous improvement.

Applicants must have: Experience in a busy B2B transport/traffic office or courier provider is essential Solid understanding of live logistics operations and Driver coordination.

Background supporting or leading a team in a similar fast-paced environment.

Exposure to driver management, recruitment, or onboarding.

Confident on the phone and email with customers.

Experience with TMS and dispatch systems.

The qualities which matter include: Calm and solutions-focused when pressure hits.

Strong communicator customers, colleagues, Drivers.

Organised, responsive, detail oriented.

Proactive with genuine ownership and accountability.

Leads by example.

Being honest, this is not a back-office or hands-off management role.

It's fast-moving.

Priorities shift.

Service is everything.

If you prefer a slower pace, rigid structure, or minimal change this probably isn't the right fit.

If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.

Why join our client: Visible Owner-managed means your work matters and gets seen.

Meaningful Deliver high-quality, time-critical logistics every day.

Real development To build genuine team management experience in a live environment. xwzovoh

Growth opportunity As they grow, so do your opportunities to progress.