Service Controller

Circa £38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon. This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment. Key Responsibilities of the Service Controller: Handle incoming calls and coordinate field service activities Log breakdowns and job details accurately in central systems Communicate engineer attendance and updates to customers Prioritise vehicle-off-road cases and escalate major issues Manage warranty and chargeable field repairs, including job numbers and parts coordination Liaise with third-party repair providers and monitor progress Collate and finalise engineer documentation and reports Maintain high standards of service administration and compliance General service controller duties The Ideal Candidate for the Service Controller: Previous experience in a similar service controller role, ideally within the motor trade Strong customer service and communication skills Technical understanding of vehicle components Excellent planning and organisational abilities Proficient in Microsoft Excel and Word If you are interested in this Service Controller role, please apply now or contact Grace at E3 Recruitment