Scheduler/Helpdesk Operative

Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37) £13.46 per hour 40 hours per week Weekly pay Start date: Immediate Hybrid working available You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment. This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week. Key Responsibilities Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools. Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm. Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage. Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency. Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone. Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports. Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow. Issue Escalation — Identify and escalate issues requiring higher‑level support. Skills & Competencies Organisational Skills — Ability to manage multiple tasks and shifting priorities. Customer Service — Confident communicator with a calm, solution‑focused approach. IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office. Attention to Detail — Accurate data entry and careful record‑keeping. Problem Solving — Able to troubleshoot basic issues and identify next steps. Time Management — Works efficiently in a fast‑paced environment. Experience & Qualifications Immediate availability is essential. Proven experience in a scheduling role or helpdesk environment. Strong communication skills, both written and verbal. Experience with CRM, ticketing, or workforce‑management software is desirable. Working Hours & Contract Details Contract type: Temporary Hours: 40 hours per week Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm Location: Birmingham (B37), hybrid working available Start date: ImmediateIf you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team