Call Centre Advisor

DK Recruitment are seeking a Call Centre Advisor to join a busy customer service team in Plymouth. This is a great opportunity for someone with strong communication skills, a confident telephone manner and good IT skills who enjoys helping customers and working in a fast-paced environment.

Key Responsibilities:

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Handle incoming customer calls.

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Record customer requests accurately and ensure jobs are allocated promptly.

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Monitor and chase outstanding jobs to ensure agreed targets and timescales are met.

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Provide a high level of customer service, keeping customers informed throughout the process.

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Maintain accurate records and ensure data is entered correctly into company systems.

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Follow company procedures and quality standards.

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Identify and escalate issues where further support or approval is required.

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Work closely with colleagues to ensure the smooth running of daily operations.

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Complete general administrative duties as required.

The Ideal Candidate:

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Previous experience in a call centre or customer service role.

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Excellent communication and active listening skills.

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Confident using computers and customer management systems.

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Strong attention to detail and accurate data entry skills.

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Able to work well under pressure and manage multiple tasks.

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A proactive approach, with the ability to use initiative when required.

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A reliable team player with a positive attitude