AI-Powered CX Operations Analyst

Story Terrace Inc.

Screened

Belfast City District, Northern Ireland

Posted 5 days ago

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About the role

Raylo in Belfast is seeking a hands-on CX operations professional to lead AI-driven customer support initiatives. You’ll triage escalations, manage automated communications, and maintain helpful content while partnering with product and engineering to drive improvements.

You’ll use Intercom, Customer.io, Looker and SQL to turn data into decisions, track CSAT and NPS, and push tools to the limit. This role offers Belfast office presence four days a week with one day remote, private medical

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About this listing

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