Corporate Security and Logistics Officer

The Security and Logistics Officer is responsible for the security, safety and welfare of occupiers, visitors and assets at one of our commercial skyscrapers in London. It stands 230 meters tall including its 28-metre mast making it the second tallest building in the City of London. The Security and Logistics Officer will protect these by maintaining a vigilant, pro-active security presence to minimise security risks to people and property. The Security and Logistics Officer will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol, front of house, standing on post, loading bay duties, post room duties and waste processing duties. Information: Position:

Corporate Security and Logistics Officer

Location:

110 Bishopsgate

Pay Rate:

£16.53 per hour

Hours:

Average 56 hours per week

Shifts:

7 on 3 off, 7 on 4 off (days and nights)

Job Requirements: SIA Licence Required

Corporate Security experience ideal

Excellent written and verbal communication skills

Customer focused, with a strong knowledge of customer service skills

Demonstrate a strong aptitude for multi-tasking

Strong communication skills

Self-motivated and able to work on own initiative

Team player, who will support colleagues and provide ideas to improve service delivery

Ability to think and act quickly in emergency incidents or under pressure

Excellent PC / IT skills

CCTV licence & First Aid qualification will be a bonus

Microsoft Office Experience essential

Be confident you are able to undertake 100% of all specific duties

Be able to provide all the documentation and vetting information requested

The role-holder will develop operational excellence and best practice, optimising our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Customer, occupier & service provider interaction is significant and excellent relationship management skills are required. Key Responsibilities: Deliver and encourage outstanding customer service delivery

Ensure full understanding of the emergency procedures

Ensure a full understanding of the assignment instructions

Ensure their post is correctly manned at specific times. This includes being on post at the latest, the start time of your shift

Ensure SIA licence is always on your person and on display

Report any issues or incidents to the Duty Security Manager, Logistics Manager, CCTV Controller or Security Manager

Respond to all incidents in line with policies and procedures

To carry out the various site patrols as per the patrol schedule

To carry out any additional patrols as instructed by management

Report any discrepancies/incidents whilst on patrol to the security control room

Carry out FOH duties and cover the FOH Security Officer for any absence

Control access and egress at Front of House or Back of House

Manage a polite and effective meeting and greet service to all staff and visitors, whilst strictly observing access control procedures

Ensure those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building

Carry out ID checks in line with instructions issued

Provide tenants and visitors to the building with helpful advice, guidance and information. And if not able to do so, direct to the correct personnel who can assist

Respond as per the policies and procedures in all emergency incidents and evacuations

Respond to these in a calm and professional manner. Actively provide information to any emergency services when required to do so

Deal with conflict in an appropriate and confident manner, if required

Cover for the CCTV Controller for any absence and partake in relevant CCTV Controller training as part of your Security Officer role

Be vigilant to the Health & Safety risks at 110 Bishopsgate

Ensure you are immaculately presented, in accordance with company regulations and customer expectations

Always remain professional

Report security or safety issues to the security control room or management

Carry out a thorough handover when changing duties or at the start or end of each shift

Undertake all training courses/modules as requested

Assist in the induction and training of new team members

Control and process all incoming deliveries into the building (including screening all packages/post)

Delivery of post to occupiers

Collect outgoing posts from occupiers

Process outgoing post from occupiers

Control all vehicles entering and leaving the building, in a safe manner

Collect waste bins from floors and process them using the compactor, logging all relevant information that is required

Rinse waste bins out as and when required by the Logistics Manager

Ensure that the loading bay and all other areas are always kept clean

Carry out cleans of the loading bay as seen fit by the Logistics Manager

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