Account Manager - Front of House Services

Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account.

Do you have the skills to fill this role Read the complete details below, and make your application today.

The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.

Type of contract

Full-time, Permanent

Hours

40 hours per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)

Salary

£58,000 - £63,000

What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme
Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
Thrive Personally & Professionally: Excellent learning and development opportunities
Celebrate Excellence: Recognition through WOW Awards
Give Back: One paid volunteering day each year to support a cause important to you

Key Responsibilities
Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
Champion innovation and enhance the customer journey through feedback, insight and service optimisation
Oversee financial performance including budgets, payroll, purchasing compliance and cost management
Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
Support recruitment, succession planning, training and engagement initiatives across the operation
Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
Support the delivery of events, activations and workplace experience initiatives
Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders

The Ideal Candidate Will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have strong operational and project management skills
Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
Be passionate about delivering exceptional guest service
Be adaptable, proactive, organised and solutions-focused with a positive attitude
Have excellent communication and stakeholder management skills
Be confident building relationships with clients, VIPs and internal teams

About Us

Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about us and our values at
Rapport Guest Services

We aim to contact applicants within 5-7 working days. Due to the high volume of applications we receive, we recommend applying for the role that best matches your experience. xwzovoh Please also check your junk/spam folders for updates regarding your application.