Repairs Scheduler

Job Title: Repairs Scheduler  Job Type: Permanent Full time 8am-5pm Monday to Friday with 30 minute break - Office based  Location: Wisbech  Rate of pay: £28,250 per annum  We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Coordinator to join their growing team. This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination. The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales. Key Responsibilities: Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates Scheduling and coordinating responsive repairs work Prioritising urgent and emergency repairs appropriately Updating internal systems with accurate job notes and progress updates Liaising with supervisors and engineers to ensure smooth delivery of works Monitoring outstanding jobs and chasing updates where required Delivering excellent customer service at all times within a busy social housing environment Candidate Requirements: Previous experience within social housing, repairs, maintenance or contractor environments Experience working on a busy desk handling both inbound and outbound calls Strong organisational skills with the ability to multitask effectively Excellent communication and customer service skills Ability to work well under pressure in a fast-paced environment Good IT and administration skills Proactive and professional approach Please contact our maintenance recruitment specialists Maryrisa or Holli – (phone number removed) ARC GROUP A focus on recruitment, a passion for people