Customer Operations Administrator

The Company Our client is a well-established organisation, supporting learners as they progress through their training journey.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment.

Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.

The Role On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business.

Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records.

This is a varied role covering customer support, order processing, CRM data management, and marketing assistance.

You will play an important part in the smooth day-to-day operation of the training programmes.

Responsibilities Provide clear, accurate guidance to prospective and current students throughout their training journey.

Support student-related administration, maintaining up-to-date records and handling enquiries promptly.

Coordinate end-to-end order processing for partner schools and individual customers, ensuring accuracy and timely fulfilment.

Monitor and manage stock levels of course materials, including ordering, receipt, and regular checks.

Maintain accurate customer and sales data within the CRM system and support process improvements.

Contribute to marketing initiatives and competitor monitoring, sharing insights with the team.

Assist with basic analysis of customer data to inform business decisions.

Provide occasional reception cover and support events or promotional activities as needed The Person: The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer service.

You will be confident working independently, building rapport with a wide range of people, and managing multiple priorities in a busy environment.

5 GCSEs (or equivalent) at grade C or above, including Maths and English.

1 year of experience in a customer-facing role, preferably within education or training.

Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.

Strong verbal and written communication skills. xwzovoh

Ability to build rapport, work independently, and maintain a high level of accuracy.

The Salary: £26,000 The Location: North Somerset, Bristol, Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home) The Hours: Monday Friday 8.30am 4.30pm (37.5 hours per week) Benefits Hybrid working Casual dress Company pension Free on-site parking Company events Profit sharing