Patient Enquiry Specialist

Job Title: Client Care Coordinator Location: Cheadle Salary: £28,000 Overview We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales. Key Responsibilities Deliver an exceptional, personalised client experience from first contact Manage a high volume of enquiries with accuracy, efficiency, and professionalism Coordinate effectively with clinical and administrative teams to ensure a seamless journey Maintain meticulous client records in line with GDPR and clinical governance standardsAbout You Proven experience in a fast-paced, client-facing or private healthcare environment Exceptional communication skills with the ability to build trust quickly Highly organised, with strong attention to detail and the ability to prioritise effectively Professional, resilient, and confident handling sensitive situations Soft sales / Account management Comfortable working to targets or performance standards Call Centre experienceThis role is suited to individuals who take pride in delivering a premium level of service and thrive in a high-expectation environment. Brook Street NMR is acting as an Employment Agency in relation to this vacancy