Polish Complaints Handler

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Polish and English.  This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre. The role is working hybrid, salary up to £29k depending on experience and the benefits are fantastic.

Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

KEY RESPONSIBILITIES:

Ensure complaints are identified, investigated and resolved promptly and fairly 
Investigate complaints thoroughly correctly identifying root causes 
Write Final Resolution Letters 
Meet company’s Quality and Efficiency Standards
Focus on SLA’s and Regulatory timelines 
Pipeline/Caseload management for your language skills including English 
Work to company Standards and Frameworks.
Participate in the Training and Competency Framework
Qualifications

Previous experience in a complaint handling role 
Fluent in Polish
Fluent/Advanced English 
Excellent Listening Skills is a must
High Standards of verbal and written Communication skills is a must 
Experience in liaising with the Financial Ombudsman or other regulatory body is desirable 
Experience of using Microsoft Office Packages 
Insurance knowledge desirable, but not essentialI look forward to receiving your application.
 
Pertemps acts as both an employment business and an employment agency