IT Engineer

Job Title: IT Support Engineer Location: Wrexham, North Wales Salary: £35,000 per annum + excellent benefits Type: Permanent | Full-time About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer. THE ROLE This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business’s manufacturing activities. If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment. Key Responsibilities Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues Manage and maintain Windows & Ubuntu servers, Active Directory, VMware/vSphere, and Veeam backup solutions Support Microsoft 365, Windows 10/11, and end-user applications Manage and configure network infrastructure including switches, firewalls, printers, and endpoints Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate effectively with head office and branch teams via Microsoft Teams Document processes in Confluence, create database queries, and maintain system records Ensure hardware/software availability and promote good security practices YOU Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services) Solid working knowledge of Active Directory, networking (firewalls, switches), and core IT security principles Proven ability to deliver effective support both remotely and in-person Excellent communication skills with the ability to explain technical issues clearly to non-technical users HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience SKILLS Familiarity with Cisco Meraki, CCNA, network CLIs, or advanced networking Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase, GitHub, or VS Code Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting Experience with the FIA framework or formal IT documentation control Commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England