Aftercare Coordinator

Customer Care & Defects Coordinator Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard. This is a full-time office-based role offering flexible working hours within a 40-hour week. Main Duties * Coordinate and monitor all post-completion remedial works and customer care activities * Manage defect reports from initial enquiry through to final resolution * Arrange and schedule inspections with subcontractors, suppliers, and site teams * Ensure all aftercare works are completed within agreed response times and service standards * Visit sites where required to inspect defects and verify completed works * Maintain clear and accurate records using internal tracking and CRM systems, including Clixifix * Handle customer enquiries and complaints in a professional and solutions-focused manner * Liaise with warranty providers such as NHBC, LABC, and Premier Guarantee when required * Assist with the smooth close-out of projects following handover * Produce regular progress reports for senior management * Ensure all remedial activities are carried out in line with company quality standards and health & safety procedures About You We are looking for someone who can confidently manage multiple tasks while delivering excellent customer service. You should have previous experience within a construction, customer care, or defects management environment and possess strong organisational and communication skills. The following experience would be beneficial: * Knowledge of construction methods and remedial works * Experience within residential or mixed-use developments * Technical or trade-related construction knowledge * Familiarity with warranty and defects procedures What’s on Offer * Annual discretionary bonus scheme * Company pension * Private healthcare * Flexible working arrangements * Supportive office-based team environment in M40