ICT Support Engineer - Education Sector

Job Description

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

ICT Support Engineer – Education Sector

North West England

£28,000 - £32,000 + Benefits

A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West.

This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure.

The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies.

Key Responsibilities for ICT Support Engineer:

• Providing 1st/2nd line ICT support to schools and education sites

• Supporting staff and students with day-to-day IT issues

• Supporting Microsoft 365, Active Directory and Windows environments

• Maintaining laptops, desktops, printers and classroom technology

• Supporting network and wireless infrastructure

• Assisting with device deployments and IT projects

• Troubleshooting hardware, software and connectivity issues

• Liaising with third-party suppliers when required

Requirements:

• Previous ICT or IT support experience within schools, academies or education environments

• Full UK Driving Licence and access to transport (essential)

• Experience with Microsoft 365, Active Directory and Windows support

• Strong troubleshooting and customer service skills

• Experience supporting hardware, software and network issues

• Ability to work independently xwzovoh and manage workload effectively

Desirable:

• VMware or Hyper-V exposure

• Intune / MDM experience

• Networking or firewall experience

• Experience within an MSP environment

Benefits:

• Pension scheme

• Mileage allowance

• Ongoing training and development

• Long-term progression opportunities

• Supportive and growing technical team

If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.