Customer Success Expert

Are you ready to bridge the gap between technology and finance? We are looking for sharp, empathetic, and tech-savvy individuals to join our permanent *Customer Success Team*.

Before applying for this role, please read the following information about this opportunity found below.
At Concentrix, we represent *Intuit*, the innovator behind *QuickBooks Online*. This isn't just a support role; it’s a consultancy position where you empower small business owners, accountants, and entrepreneurs to master their financial ecosystems.
*As a Fintech Support Specialist, you will guide customers through our cloud-based suite of products via telephone and digital channels. Consult & Troubleshoot:* Act as a "Trusted Advisor," translating complex financial software features into simple, actionable solutions.
* *Drive Financial Clarity:* Help users manage their accounts, payroll, and taxes with precision.
* *Identify Growth:* Use your commercial awareness to suggest tools and upgrades that help our clients’ businesses thrive.
*You enjoy digging into "the why" behind a technical glitch or a financial discrepancy.
* *Numeracy & Data Literacy:* You are comfortable discussing budgets and business workflows. SaaS Savvy:* You have a natural affinity for cloud-based software and can navigate multiple platforms simultaneously with ease.
* *Precision Communicator:* Whether on the phone or via digital chat, you are professional, calm, and clear.
* *Integrity-Driven:* You understand the importance of data security and protecting sensitive financial information.
*Competitive Pay:* *£12.75 per hour* (£26,520 per annum) with *Fortnightly Pay*.
* *Bonus Potential:* Performance-based incentives to reward your expertise.
* *Work-Life Balance:* 40 hours per week, Monday – Friday (8 am – 7 pm). *Hybrid Flexibility:* After an initial 3-month training/nesting period on-site, you’ll have the option to work hybrid (attending the office 2 days per week).
* *Career Development:* Grow your skills through *Concentrix University*—the perfect springboard for a career in Fintech.
*Prime Location:* Stunning city-centre office located right behind Central Station.
* *Referral Bonus:* Earn up to *£600* for every friend you bring on board!
* *Exclusive Discounts:* Huge savings on PureGym, restaurants, holidays, and mobile plans.
* *Comprehensive Care:* Access to dental and healthcare cover.
*Concentrix is a Disability Confident and equal opportunity employer. xwzovoh Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Job Types: Full-time, Permanent
Company pension
* Employee discount
* Employee mentoring programme
* Employee stock purchase plan
* Health & wellbeing programme
* Referral programme