Service Desk Analyst

Service Desk Analyst Location: Milton Keynes Salary: Up to £34,000 per annum We are recruiting for a Service Desk Analyst to join the internal IT team of a well‑established UK engineering and technology business, based in Milton Keynes. This is an excellent opportunity for someone who enjoys being user‑facing but also wants hands‑on technical exposure beyond a standard first‑line service desk. You'll be the first point of contact for IT support while also gaining involvement in infrastructure, security, and project work. The Role As a Service Desk Analyst, you will provide first‑line IT support to users across the business, ensuring incidents and service requests are logged, managed, and resolved in line with agreed SLAs. You'll also support a range of operational and project‑based activities, working closely with the wider IT team. You will be seen as the face of IT, dealing with users at all levels and helping to deliver a consistently high level of service. Key Responsibilities Provide first‑line support for hardware, software, telephony (fixed and mobile), and network connectivity Log, manage, and progress incidents and service requests via the service desk system Support desktop PCs, laptops, printers, and mobile devices across multiple sites Build, configure, and provision equipment for new starters Assist with Active Directory and Office 365 administration Support VPN access, mobile email, and remote/home workers Contribute to infrastructure and cyber‑security related projects Document and maintain helpdesk procedures and processes Train and support users during inductions and ongoing use of systems Identify recurring issues and help resolve problems at source Manage small pieces of project work as required What We're Looking For Experience in a Service Desk, IT Support, or similar first‑line role A logical, problem‑solving mindset and the ability to work calmly under pressure Strong communication skills and a customer‑focused approach A genuine eagerness to learn and develop an IT career Comfortable working in a busy, SLA‑driven environment Proactive attitude with a desire to improve processes and ways of working Why Apply? Salary up to £34,000 per year Exposure beyond standard first‑line support Involvement in infrastructure, security, and project work High‑visibility role within the business Strong platform for long‑term career development in ITIf you're looking for a Service Desk role where you can grow your technical skills, gain real exposure, and make an impact, this could be the perfect next step. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy