Customer Service Supervisor

Customer Service Supervisor (Progression to Manager) Location; Tewkesbury Competitive Salary + Benefits Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth. The Role You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function. Key Responsibilities Team Leadership & Development . Support, coach and develop a team of administrators . Conduct 1:1s, training and performance reviews . Motivate the team to achieve KPIs and service targets Operational Management . Oversee daily workflows and team productivity . Analyse performance data and identify improvements . Drive efficiency and service enhancements Customer Experience . Handle escalated queries and complex issues . Maintain a high level of professionalism and service quality . Support initiatives to improve customer satisfaction Training & Compliance . Onboard new team members . Ensure processes and standards are followed . Carry out quality checks and provide feedback What We're Looking For . Strong communication and interpersonal skills . Leadership potential or previous supervisory experience . Ability to motivate and develop others . Excellent organisation and problem-solving skills . Resilient, adaptable and solution-focused mindset What's On Offer . Competitive salary . 24 days holiday plus bank holidays . Christmas shutdown . Company pension . Free parking . Casual dress environment . Clear progression into a Manager role Why Apply? This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward-thinking business. Apply now and take the next step towards leadership. . Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road! . Or simply call or email on: P: (phone number removed) M: (phone number removed) E: CheltPro