Customer Service Advisor

The Company
Simpler Law is one of the country's award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.
With over 30 years' experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.
Due to the continued growth of our company, we are recruiting a customer service adviser to work on a hybrid basis in our office on Doddington Road, Lincoln.
Your Job
Simpler Law is looking for a customer service consultant to join our team in Lincoln on a hybrid basis typically working the hours between 9am and 5:30pm. Your role will be to deal with inbound client enquiries about our services, build a relationship of trust and promote our services.
You will be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products. We receive over 120 referrals a day so there is no cold calling required with this role. You will be required to travel to Head Office in Lincoln one working day a week, the rest of the time you will be based from home.
Key Responsibilities:
· Be a voice of the Simpler Law brand and maintain our proud level of service
· Maintain accurate records of client calls
· Dealing with existing clients and ensuring customer satisfaction at all times
· Matching clients to the best service
Job Requirements
· Customer focused with excellent communication and organisational skills
· Committed, ambitious and personally driven to perform to key KPI's
· Administrative skills
· Can build rapport with clients
· Able to work with energy as part of a team
Benefits
· Genuine OTE of £36,000 to £46,000
· Company events
· Company pension
· Free on-site parking
· Employee referral scheme
· Staff incentives
· 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service

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