Support Engineer - API Platforms SQL Unix Scripting

Senior Support Engineer – API Platforms

Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?

We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.

As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.

To be successful in this role, you’ll need

• Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
• You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA.
• In addition, you’ll need strong exposure to broad technical skills such as Java development, SQL , application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API’s.
• Experience supporting a UNIX/Linux environment would be preferred
• If you’re a problem solver with outstanding troubleshooting skills, we’d love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.

The Offer

• This role offers an annual salary of £41,000 per year
• It’s a Hybrid role, so 2-3 days a week onsite (free parking is available)

Interested, Apply today for immediate review of your CV