Process & Project Manager

Job Title: Process and Project Manager – Operations / Supply Chain / ERP Focus Location: Hayes, UK ( hybrid flexibility ) Salary: £60,000 + bonus About the Role: We are seeking a proactive and experienced Process and Project Manager to lead business-critical projects focused on process improvement and system optimisation. This is a pivotal role within a high-growth, consumer-focused business, helping to shape the way teams work across operations and supply chain functions. You will play a key role in analysing and improving business processes, driving efficiency, and ensuring ERP and CRM systems meet operational needs. This is an excellent opportunity for someone with strong project management skills and a passion for change management. Qualifications & Skills: Bachelor’s degree in Business, Project Management, or related field. Project management certification (PMP, Prince2, or equivalent). Minimum of 5 years’ experience in process and project management, ideally in an international context. Proven track record of delivering large-scale projects on time and within budget. Strong understanding of process and project management methodologies (Agile, Waterfall, Lean). Proficiency with project management software (MS Project, Teams, Planner). Excellent change management, communication, and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced environment. Candidates must be within a 45 minutes commute to Hayes Key Responsibilities: Analyse and optimise operations and supply chain processes to enhance efficiency and align with international standards. Identify inefficiencies, bottlenecks, and areas for improvement, implementing solutions to streamline workflows. Lead projects, tracking timelines, risks, and deliverables to ensure successful implementation. Coordinate initiatives with teams across departments and geographies, serving as the main point of contact for stakeholders. Work closely with technical teams to ensure ERP/CRM systems are configured to meet business needs. Provide training, documentation, and support for staff to ensure successful adoption of new processes and systems. Support ongoing continuous improvement initiatives and maintain data integrity within ERP/CRM systems. Benefits: 25 days holiday per year Private health insurance and pension Opportunities for professional development and cross-functional collaboration Staff purchase schemes and product benefits