2nd Line Support Engineer

2nd Line Support Engineer (Infrastructure) Location: Hybrid / UK-based Contract Length: 6 months IR35 Status: Outside IR35 Overview We are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies. You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment. Key Responsibilities Provide 2nd line support for physical and virtual server environments Monitor system performance, investigate issues, and carry out troubleshooting across backend infrastructure Support and maintain Windows Server platforms (basic Linux exposure beneficial) Assist with server upgrades, patching, and migration activities (Windows & SQL Server) Support core services including Active Directory, DNS, DHCP, and Group Policy Work with monitoring tools to ensure system availability and performance Assist in maintaining security standards and compliance requirements Collaborate with senior engineers and other teams on infrastructure improvements Contribute to documentation, runbooks, and standard operating procedures Key Skills & Experience Experience in a 2nd Line Support or similar infrastructure support role Working knowledge of Windows Server environments Basic understanding of Active Directory, DNS, DHCP, and Group Policy Experience troubleshooting server, application, or infrastructure issues Awareness of backend systems and how they interact with frontend services Exposure to SQL Server (support, basic queries, or maintenance tasks) Familiarity with monitoring tools and alerting systems Understanding of security and compliance in regulated environments (desirable) Exposure to cloud platforms such as Azure or AWS (beneficial but not essential) Basic scripting knowledge (PowerShell or similar) is a plus Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment