Commercial Insurance Handler

Commercial Account Handler Our client is an independent, award-winning commercial insurance broker with a strong reputation in the market. Due to continued growth and future expansion plans, they are seeking a Commercial Account Handler to join their team at their Darwen office. Their office benefits from excellent transport links and offers on-site parking. The Opportunity We are looking for a motivated and passionate individual who is eager to contribute to the company’s growth and become a valued member of the team. This role offers the opportunity to have real input into day-to-day operations and help drive the business forward. You will work closely with all departments and provide key support to the Director in managing their book of business. Key Responsibilities * Handling incoming enquiries * Supporting and reporting directly to the Director * Arranging new policies, renewals, and mid-term adjustments * Preparing reports, insurance documentation, and presentations * Coordinating renewal and new business meetings for the Director * Managing the claims process from start to finish * Maintaining accurate client records and data * Negotiating with underwriters to secure the best terms, coverage, and pricing * Building and maintaining strong relationships with clients and insurers Essential Requirements * GCSE Maths and English (Grade A–C / 9–4) * Proven experience with commercial insurance products * Experience using Acturis * Strong communication and interpersonal skills * Proficient in Microsoft Office * Professional and detail-oriented approach * Highly motivated with a proactive attitude * Strong organisational and time management skills * Analytical thinking and problem-solving ability * Demonstrated track record in client retention Desirable * CII qualification (or working towards) Package & Benefits * 28 days annual leave (including bank holidays), increasing with service * Access to employee discounts * Private medical insurance (post-probation) * Company pension scheme * On-site parking * Bonus scheme * Working hours: Monday–Thursday 9:00–17:00, Friday 9:00–16:30 * Annual salary review