Product Delivery Owner - Voice Services

Job summaryThe London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area known as Product Delivery Teams.Product Delivery Teams are responsible for the end-to-end delivery of digital products and services. Their core objectives are to design, build, test, deploy, and continuously improve digital solutions that align with Trust strategic goals, workforce efficiency and patient excellence.Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable.Main duties of the jobThe Product Delivery Owner Voice Services is the lead technical owner of the infrastructure, applications or systems within their area of responsibility and is responsible for:The technical design and specification of voice systemsDevelopment and upgrades of existing systemsWorking with business leads and Digital Business Relationship Managers to define the product vision and develop roadmapsPrioritising features based on business valueProviding the interfaces between stakeholders and the Product Delivery teamEnsuring reliability, scalability, and security of the productMonitoring system performance and system optimisationEmbedding security best practices into the product lifecycleConducting risk assessments and vulnerability testingThe Product Delivery Owner Voice Services will be responsible for systems within their technical areas of expertise, taking overall responsibility for technical delivery of services providing the highest level of expertise, a centre of excellence and recognised point of contact.About usOur strategy outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.DetailsDate posted23 September 2026Pay schemeAgenda for changeBandBand 8bSalary
75,328 to 86,114 a year
Also provide On Call 1 in 3
ContractPermanentWorking pattern

Full-time

Reference number308-OL-CORP-104Job locationsTrust HQ220 Waterloo RoadLONDONGreater LondonSE1 8SDUnited KingdomJob descriptionJob responsibilitiesApplicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Job description
Job responsibilitiesApplicants are advised to read all the information enclosed in the advert job description role specification before completing an application.Person Specification
Qualifications, Accreditations, Education
EssentialEducated to Masters degree level in IT related subject or equivalent extensive senior technical management experience within an IT departmentInformation Technology Infrastructure Library (ITIL) Foundation levelInstitute of Leadership and Management (ILM) Level 5 qualified or obtain qualification in 24 monthsTOGAF 9 Foundation & Certification or obtain qualification within 24 months
Experience
EssentialExtensive experience working in an IT development / digital services role delivering voice services to support critical services and applicationsExperience of designing, developing, implementing and managing voice systems and architectures focusing on high availability and disaster recovery to meet business needs.Extensive experience of working with architecture principles and governance
Knowledge and Skills
EssentialKnowledge of mission critical computer systems and relevant interfaces and the need to provide high levels of service availability in support of key business objectivesAbility to design, architect and implement complex Avaya Contact Centre and UC (Unified Communications) solutions and improvements, that meet specific business needs and apply best practice, including creating high-level and low-level designs and test plans.Knowledge of System Platform and VMware for deploying and managing virtualized Avaya infrastructure
Personal Abilities
DesirableDemonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
Person Specification

Qualifications, Accreditations, Education
EssentialEducated to Masters degree level in IT related subject or equivalent extensive senior technical management experience within an IT departmentInformation Technology Infrastructure Library (ITIL) Foundation levelInstitute of Leadership and Management (ILM) Level 5 qualified or obtain qualification in 24 monthsTOGAF 9 Foundation & Certification or obtain qualification within 24 months
Experience
EssentialExtensive experience working in an IT development / digital services role delivering voice services to support critical services and applicationsExperience of designing, developing, implementing and managing voice systems and architectures focusing on high availability and disaster recovery to meet business needs.Extensive experience of working with architecture principles and governance
Knowledge and Skills
EssentialKnowledge of mission critical computer systems and relevant interfaces and the need to provide high levels of service availability in support of key business objectivesAbility to design, architect and implement complex Avaya Contact Centre and UC (Unified Communications) solutions and improvements, that meet specific business needs and apply best practice, including creating high-level and low-level designs and test plans.Knowledge of System Platform and VMware for deploying and managing virtualized Avaya infrastructure
Personal Abilities
DesirableDemonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameLondon Ambulance Service NHS TrustAddressTrust HQ220 Waterloo RoadLONDONGreater LondonSE1 8SDUnited KingdomEmployer's websiteEmployer detailsEmployer nameLondon Ambulance Service NHS TrustAddressTrust HQ220 Waterloo RoadLONDONGreater LondonSE1 8SDUnited KingdomEmployer's website