Repairs Booker

Houghton Regis | Full-Time | Office-Based
We are looking for an experienced and organised Repairs Booker to join our busy social housing maintenance team in Houghton Regis.
This is a fast-paced role where you'll be responsible for managing a high-volume inbox, making outbound calls to tenants, and scheduling maintenance appointments for our engineers. The successful candidate will thrive in a busy environment, be highly organised, and have excellent customer service skills.
Main Responsibilities
* Managing a busy shared inbox and responding to customer enquiries
* Making high volumes of outbound calls to tenants
* Scheduling and booking maintenance repairs for engineers
* Rearranging appointments and updating repair records as required
* Ensuring all jobs are accurately logged on the company system
* Liaising with tenants, engineers and clients to ensure appointments are completed efficiently
* Providing excellent customer service at all times
Essential Skills & Experience
* Previous experience in a Repairs Booker, Scheduler, Planner or Customer Service role
* Experience working within social housing, repairs or property maintenance is highly desirable
* Excellent telephone manner and communication skills
* Strong administration and organisational skills
* Ability to manage a demanding workload in a fast-paced environment
* Good IT skills and attention to detail
Working Hours
* Monday to Friday, 8:00am - 5:00pm
Benefits
* Career development opportunities
* Employee Assistance Programme
* Free personal trainer group sessions every Thursday
* Christmas hamper
* Supportive and friendly working environment
Ideal backgrounds: Repairs Booker, Repairs Planner, Maintenance Scheduler, Housing Repairs Coordinator, Service Administrator, Customer Service Advisor or Appointment Booker