Operations Manager

Operations Manager (Small Works Team) - London - Permanent Position - Project Value Range: Up to £1.5 million Our client is a leading construction and building company specialising in bespoke and super-prime residential and commercial projects. Known for delivering exceptional craftsmanship, attention to detail, and high-end client satisfaction, they pride themselves on executing complex and design-led projects to the highest standards. Role Overview: We are seeking an experienced and driven Operations Manager to join our clients Small Works Team, delivering projects up to approximately £1.5 million in value. This is a critical leadership role responsible for overseeing multiple concurrent projects, ensuring excellence in delivery, and maintaining our clients reputation for quality and precision within the super-prime sector. Key Responsibilities: Project Oversight & Delivery: - Manage and oversee a portfolio of small works projects from pre-construction through to completion - Ensure all projects are delivered on time, within budget, and to the highest quality standards - Monitor project progress, identify risks, and implement proactive solutions Team Leadership: - Lead, mentor, and support site teams including Project Managers, Site Managers, and subcontractors - Foster a culture of accountability, collaboration, and high performance - Conduct regular performance reviews and provide ongoing guidance Client & Stakeholder Management: - Act as a key point of contact for clients, consultants, and external stakeholders - Build and maintain strong relationships, ensuring client satisfaction and repeat business - Represent the company in a professional and polished manner befitting the super-prime market Commercial & Financial Management: - Oversee project budgets, cost control, and financial reporting - Work closely with Commercial teams to manage procurement, variations, and cost risk - Ensure strong commercial discipline across all projects Quality & Compliance: - Maintain the highest standards of workmanship, aligned with super-prime expectations - Ensure compliance with all relevant health & safety regulations and company policies - Conduct regular site inspections and quality audits Operational Excellence: - Implement and refine processes to improve efficiency and delivery within the Small Works division - Support business growth by contributing to planning, resourcing, and strategy - Ensure consistent application of the companys systems and standards Key Requirements: Experience & Qualifications: - Proven experience as an Operations Manager, Contracts Manager, or Senior Project Manager within construction - Strong background delivering bespoke, high-end or super-prime projects - Experience managing projects up to £1.5 million (or similar scale) - Solid understanding of construction processes, contracts, and project lifecycle management Skills & Competencies: - Exceptional leadership and team management skills - Strong commercial awareness and financial acumen - Excellent communication and client-facing abilities - Highly organised with the ability to manage multiple projects simultaneously - Problem-solving mindset with strong attention to detail - Experience within luxury residential, heritage, or design-led construction environments - Relevant construction qualifications (e.g., degree in Construction Management, Civil Engineering, or similar) - SMSTS, CSCS, and First Aid certifications If you are passionate about delivering exceptional construction projects and have the expertise to thrive in a super-prime environment, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer