Key Account Co-ordinator - Seafreight Import

The Key Account Coordinator / Key Account Specialist is a hands on, detail-focused role that requires close co-ordination with customers, suppliers, shipping lines, hauliers, warehouses, internal teams and regulatory authorities, providing back-office support for a major retail import account including customs, compliance, reporting, billing. The role also offers supervisory responsibility during absence periods and other business requirements. Duties Include:- * Create and maintain freight jobs using pro-forma invoices, purchase order information and supplier documentation * Chase suppliers and shippers for booking confirmations, shipping instructions, documentation and outstanding information * Maintain shipment trackers, schedules and customer visibility reports, ensuring milestones and outstanding actions remain current * Complete and control UK import customs declarations, including the review of commercial invoices, packing lists, bills of lading, commodity information, origin data and customs valuation information * Check declaration accuracy, manage duty and deferment requirements and escalate discrepancies before submission * Support HMRC or customer audits through accurate document collation and record retention. * Support European movements and the associated customs or regulatory requirements where required. * Prepare weekly shipment schedules and operational status reports for the customer * Produce monthly management reports covering delivery activity, insurance, quay rent, container or shipping line information and related account measures * Prepare dummy costings and estimated landed cost information using complete commercial and shipment data * Provide operational cover for the Account Supervisor during annual leave or other absence * Monitor vessel schedules, shipment progress and ETA changes, providing timely updates to the customer and internal teams * Liaise with shipping lines regarding releases, bills of lading, charges and operational exceptions * Coordinate hauliers, delivery bookings, warehouses, cold stores and delivery previews * Use CargoWise to maintain accurate operational, customs, costing and billing records * Use SharePoint, Web Tracker or equivalent platforms to maintain document control and customer visibility * Provide account-specific presentations, process support and ad hoc reporting when required. Experience and Skills Required:- * Customs and Regulatory Compliance – Essential * Deep-sea import freight forwarding - Essential * A high level of accuracy and attention to detail - Essential * Confident and professional customer communication - Essential * Ability to multitask and meet deadlines - Essential * Competent spreadsheet and reporting skills - Essential * CargoWise experience - Desirable * Food import experience - Desirable * Experience of IPAFFS, CHEDs and Port Health requirements - Desirable * Experience of SharePoint, Web Tracker or comparable document management and customer visibility systems - Desirable * Previous experience supporting a major key account - Desirable