Sales/Operations - Assistant Branch Manager

The role will have responsibility for assisting the Branch Manager and taking a lead with the day to day operations of the depot sales team. Responsible in driving sales and developing customer accounts. Responsibilities: Managing the Branch when the Depot Manager is away from the Business. Taking the overview of the Operational running of the depot. Team management and motivation: Lead and motivate the branch team goals, providing guidance and support as needed. Assist in recruitment and training of new staff members. Assisting in supplier agreements at Branch Level. Assisting with Customer Complaints: Ensure that all customer inquiries, concerns, and complaints are addressed promptly and professionally to maintain high levels of customer satisfaction. Branch Sales team & account management: Collaborate with the sales team to ensure exceptional customer service and address any customers concerns or escalations promptly. Build and maintain strong relationships with key customers, understanding there needs preferences to enhance customer satisfaction. Requirements The ideal candidate will have at least 3 years experience in a sales and or operational role. Experience of motivating staff Able to work under pressure Proactive, customer focused, Drive sales forward Proficiency in Microsoft Office (Word, Excel, Outlook) as well as CRM Software

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