1st Line Support

1st Line Support – 6-Month Contract – Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment.
Windows 10/ Windows 11
Microsoft 365
Exchange
Azure
Outlook
MS Teams
Active Directory
Telephony support
Triaging tickets and escalating to relevant teams where necessary
Using ServiceNow ticketing system
Mix of remote & deskside support - including working on a tech bar
Good customer service skills
Experience with iManage or Bomgar (desirable)
Role details:

Job role: 1st Line Support      
Job type: Contract
Duration: 6 months’ contract 
Rate: £140 - £155 per day
Working hours: 37.5 hours per week Monday - Friday
IR35 status: Inside IR35
Location: Hybrid, one day per week in Liverpool     
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

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