Contracts Administrator (Service Department)

Contracts Administrator (Service Department) Epping £28,000 - £32,000 per annum (depending on experience) Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients? We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department. Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately. This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail. The Role * Managing customer service and maintenance contracts from renewal through to invoicing. * Contacting customers regarding upcoming contract renewals. * Preparing maintenance quotations and renewal documentation. * Raising invoices and processing contract billing. * Processing mid-term contract amendments and additional orders. * Maintaining accurate customer and contract records. * Managing renewal diaries and ensuring contracts are renewed on time. * Liaising with customers regarding contract queries and account updates. * Supporting the wider Service Department with general administration. * Building strong relationships with customers to ensure a high level of service. About You * You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration * Excellent organisational skills. * Strong attention to detail. * Good communication skills, both written and verbal. * Confidence using Microsoft Office and CRM systems. * The ability to manage multiple tasks and prioritise your workload. * A proactive and customer-focused approach. Salary & Benefits * £28,000 - £30,000 depending on experience. * Monday to Friday office hours. * Friendly and supportive team environment. * Stable and growing engineering business. * Long-term career opportunities. * Company pension. * Free onsite parking. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV to a client without your permission