Application Operations Engineer

Application Operations Engineer Location: Exeter (Hybrid - 1 day per week on-site) Contract Duration: 12 Months About the Role We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform. In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages (Handlebars.js / Moustache.js) and layout markups (Typst). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow. Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality. Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures. Essential Requirements Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js, along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter). Long-Term Project: A full 12-month contract working on a newly launched, modern platform. Fast-Track Process: Single-stage, conversational video interview process. How to Apply If you hold required configuration and application support background, please submit your CV for immediate consideration! Randstad Technologies is acting as an Employment Business in relation to this vacancy