Service Department Maintenance Coordinator

Job Overview

We are looking for a Service Department Maintenance Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will become the first reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service experience and a problem solving skill set, who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. This is a fantastic opportunity for an individual to join our fast expanding team Responsibilities and Duties

Ensure all phone calls are answered in a timely manner. Emails responded to and up to date. Ensuring all breakdown calls are administered with appropriate actions applied efficiently. Use of the appropriate party to attend breakdowns ensuring fix first time. Processing MOTs for ND Brown vehicles and liaising with customers to ensure all Vehicles are MOT compliant. Arranging vehicle servicing in line with ND Brown / vehicle manufacturers service schedules. Booking LOLER or other related tests when required. Processing of vehicle related fines inc Speeding & Penalty Charge notices etc and recharging to Customers where applicable. Updating any service information onto the company r2c / syrinx systems. Proactively ensure that all vehicle fleet remains compliant. Monitoring of the fleet to make sure all vehicles are compliant with relevant legislation. Liaising with third party workshops & recovery providers and organising replacement transport. Escalation of any non-attendances to relevant line Supervisor. Responsible for own health and safety and for the health and safety of your colleagues and your environment. Help and support as and when requested in the breakdown operations team. Any other task which may be a reasonable request during your day-to-day role. Experience/Skills

Commercial Vehicle Maintenance and Service experience, knowledge, and understanding Is preferred. Excellent customer communications skills, both written and verbal. Effective administration and organizational skills with strict attention to detail and accuracy. Ability to work closely within a small team, supporting colleagues on a day-day basis. Strong Computer skills. Proficient Microsoft Office user, especially Excel. Ability to work efficiently under pressure. Ability to work with Company processes and procedures in mind. Working Hours Monday

Friday, 8:00am

5:00pm. (Full time) Benefits Company pension scheme. Competitive Salary

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