Claims & Complaints Manager

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. OverviewLooking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact? Join Strata Solicitors, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes. This role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service. How you'll make an impactIn this role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets. Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators. Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment. Monitoring team performance, providing training, and addressing any issues in a fair and timely manner. Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised. Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery. About YouExperience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims. Strong leadership skills, with the ability to motivate and guide a team to achieve high performance. A flexible and adaptable mindset, with a willingness to accommodate unexpected situations. Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)