I.T Operations Analyst

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency. Designing and standardising core Professional Services processes to ensure global consistency and scalability. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and KPIs. Collaborating cross-functionally to support change initiatives and promote a data-driven culture. Proven experience as a PS Operations Analyst in a SaaS or tech-driven environment. Strong background in process mapping, documentation management, and performance analysis. Experience with project management tools (Asana preferred). Opportunity to shape operational excellence in a scaling SaaS business Exposure to global service delivery and enterprise-level transformation Apply now and help build the backbone of Professional Services at Proactis.