Operations Analyst (Insurance)

n We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. \n Junior Operations Analysts reside in the Command Centre, providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. n In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams. \n Please note that this role based at our Southampton office with a shift pattern of 12 hour shifts (24x7x365) over 15 days per month. \To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures. \Monitor IT production services of the operating companies that form Kingfisher PLC. \Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role. \Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless. \n Shift details: \12 Hour shifts (24x7x365). Nights 19-30 to 07:30\n ~ Overtime opportunities due to holidays and shift absence and workload \n \Good understanding of Microsoft tools, such as EXCEL/WORD \n \Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel)\n Have a genuine interest in Retail and how customer needs are changing, particularly online \n Excellent GCSE grades, emphasis in English & Maths \n Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations.  \Find out more about Diversity & Inclusion at Kingfisher here. \n We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. \n Diversity & Inclusion \We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. \Great, apply now and help us to Power the Possible. \