IT Service Manager

IT Service Manager - MSP Bournemouth Salary up to £34,000

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We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.

DUTIES & RESPONSIBILITIES:
Overseeing incidents, requests, and problem management processes.
Analysing service data to identify trends and improvement opportunities.
Providing line management support to the Service Desk team.
Managing major incidents and customer escalations.
Taking ownership of Priority 1 and 2 tickets through to resolution.

REQUIRED SKILLS:
Previous experience in an MSP is highly desirable
Good understanding of ITIL v3/v4 best practices.
Ability to prioritise workloads and manage multiple tasks effectively.
Experience managing SLAs and KPIs to maintain high service standards.

SALARY & BENEFITS:
Basic salary up to £34,000
Company profit share scheme
22 days holiday plus bank holidays
Paid birthday leave
Extra annual leave based on performance
Private medical insurance including dental cover
Free onsite parking and hybrid working (1 day per week from home)
Career progression and development opportunities.
Fresh fruit, regular treats, and quality coffee on site.

LOCATION
This is a full-time role based just outside Bournemouth.
TO APPLY:
Please send your CV in strict confidence or apply directly to this job posting.
ALTERNATE TITLES
IT Engineer | Service Manager | IT Team Leader | IT Support Team Leader
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