PA to Global R&I Director & NPD and Supply Chain Innovation Director

Application Deadline: 25 May 2026

Department: New Product Development

Location: Andover

Key Responsibilities

This role provides comprehensive, proactive and high‑quality organisational and administrative support to the Global R&I Director and the NPD & Supply Chain Innovation Director, ensuring smooth operation across Global R&I, NPD and Supply Chain Innovation teams.

Executive Support

• Effective and proactive diary management for both Directors, navigating complex, multi‑time‑zone schedules.
• Long‑term calendar planning around strategic priorities and business‑critical meetings.
• Gatekeeper and liaison: handle emails, draft responses, filter enquiries, ensure timely replies and resolve diary clashes.
• Coordinate domestic and international travel itineraries.
• Act as key coordination point between UK‑based and Polish stakeholders.
• Prepare, edit and collate professional presentations, correspondence and briefing materials.
• Manage electronic filing for Directors, ensuring confidential information is handled with discretion.

Team Support

• Arrange and support meetings with thorough agendas, attendance and logistics.
• Attend leadership team meetings to provide organisational and administrative support.
• Support teams on strategy, KPIs and progress tracking.

Project & Event Management

• Collaborate with the PA to the Chief Brand Officer for whole‑team events.
• Lead planning and execution of R&I and NPD team events and away days.
• Build and maintain networks with internal teams, agencies, suppliers and partners.

Financial & Administrative Management

• Oversee budget management and cost‑centre oversight.
• Manage expenses for both Directors and relevant team activities.

Culture & Ways of Working

• Coordinate with the wider admin team to build engagement and effective ways of working.
• Suggest ideas to strengthen communication and morale.
• Act as a trusted representative of both Directors with stakeholders and direct reports.

KPI & Budget Coordination

• Collect, maintain and consolidate KPIs and budget information across R&I, NPD and Supply Chain Innovation.
• Work with managers to keep KPI and budget data current and on schedule.
• Track spend against budgets, highlighting variances and incomplete information.
• Follow up with managers on missing or unclear updates; elevate issues to Directors as required.
• Support preparation of KPI reporting for leadership forums.

Contacts

Internal

• Twinings Ovo International GMs, Marketing Directors, Managers and PAs, Twinings Group employees

External

• Ingredient and flavour houses, design agencies, travel agencies, airlines, hotels, venues, catering suppliers, customers, distributors, universities, ABF

Skills, Knowledge & Expertise

• Experience as a PA/EA within a commercial, high‑performing organisation.
• Proven support of senior leaders across different countries and time zones within a global or matrix organisation.
• Excellent communication skills at all organisational levels; adaptable style.
• Strong organisational, planning and record‑keeping skills.
• Computer literacy in Microsoft Office and experience using AI to drive efficiency.
• Multitasking: manage multiple priorities simultaneously.
• Confident, resilient, pragmatic, assertive and able to hold others accountable.
• Flexible, enthusiastic, can work independently and collaboratively.
• Discreet, confidential, detail‑oriented, proactive.
• Creative flair advantageous.
• Highly skilled in maximising executive effectiveness.
• Experience creating engaging presentations.
• Experience organising conferences, events, away days.
• Experience working with an international client group.
• Experience supporting broader team alongside a 1:1 PA relationship.
• Experience in decentralised/matrix structures advantageous.
• Experience with SAP advantageous.

Benefits

• Yearly bonus based on personal contribution and financial performance.
• Flexible working options.
• 25 days holiday plus 8 bank holidays with option to buy and sell holidays.
• On‑site gym and wellbeing centre.
• Perkbox – employee discount scheme covering online and high‑street retailers, cinema, holidays, restaurants and more.
• Pension scheme with matching contributions up to 10% of salary.
• Cycle‑to‑work scheme.
• SimplyHealth cash plan.
• On‑site staff shop and online staff discounts.
• Access to LinkedIn Learning.
• Access to ABF Networking for growth across the ABF Group.