Guest Service Manager

Company Description We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch.

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
The Hoxton, Shoreditch, is where The Hoxton was born. Its where we first set out to do things a little differently, breaking rules about the way things are done. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.
Job Description What youll do
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again
Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups
Qualifications What were looking for
Hotel or leisure related experience in a similar role
If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
Individuals. Youre looking for a place where you can be you; no clones in suits here
Passion for hospitality whether thats a drink, a meal, an event or a bed for the night
Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience
Youre not precious. We leave our egos at the door and help get shit done
Youre up for doing things differently and trying (almost) everything once
If we got stuck in a lift together wed have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information Whats in it for you
Competitive salary
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
Its ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but well feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time! xwzovoh
Enhanced family leave for when youre expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.