Analyst / Business Analyst

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters. We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. Lead workshops and discovery sessions to uncover business needs and pain points Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions Support testing, training, and change management to ensure successful adoption Champion continuous improvement and user experience throughout the project lifecycle Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.) Ability to document and translate business needs into technical requirements Understanding of business processes and CRM best practice Competitive day rate (outside IR35) Flexible working arrangements Opportunity to lead high-impact projects If you're looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!