Customer Service Advisor - Repairs and Maintenance - Local Authority

Customer Service Advisor

• Location: Sheffield, S2 postcode with free parking
• Pay: £13.45 per hour
• Job Type: Full-time, 37 hours per week

Join our client as a Customer Service Advisor within the repairs and maintenance team. This role is perfect for individuals who are passionate about providing exceptional customer service and making a significant impact in the community.

Day-to-day of the role:

• Serve as the first point of contact for customers via phone, email, or post.
• Listen attentively to understand and resolve customer enquiries with care and efficiency.
• Provide accurate information, guidance, and support across a diverse range of services.
• Utilise IT systems to securely record and manage customer information.
• Collaborate effectively with team members and escalate complex issues as necessary.
• Contribute to continuous service improvement initiatives and uphold the organisation's values.

Required Skills & Qualifications:

• Proven experience in a customer-facing role.
• Basic IT proficiency, including knowledge of Microsoft Office.
• Excellent communication and listening skills.
• A positive, solution-focused attitude and a commitment to providing excellent customer service.
• Strong commitment to equality, di...