BSC/04/26 - HWB Business Support Co-ordinator

Health & Wellbeing Business Support Co‑ordinator

Health and Wellbeing. BSC/04/26. Job Grade: Executive Officer 2 (EO2). Permanent. Salary will be in the range £30,458 - £31,097 per annum. Closing date for applications: 17:00 on Monday 11th May 2026.

Purpose of the role

Reporting to the Individual Needs Programme Officer, the Business Support Co-ordinator will facilitate clients’ access to VSS services, and ensure efficient call handling and a positive client experience with VSS.

Essential criteria

By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:

1. 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics.
2. 2 years’ practical experience in the following areas:
   • Effectively managing complex client interactions (face‑to‑face/telephone) including complaints.
   • Processing high volumes of information in line with office policies and procedures.
   • Effectively working in a team environment.
   • Monitoring budgets in line with business contracts.
   • Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context.
3. 1 year’s practical experience of line management of staff.

Equal Opportunities Employer

The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.