Project Manager

CCaaS Project Manager – Remote Working Available

Are you a Project Manager with genuine CCaaS experience? We're currently working on an exciting opportunity with a growing Managed Service Provider delivering complex Contact Centre & CCaaS technology projects across the government and housing sectors.

• Project Manager | CCaaS / Contact Centre | 12-Month FTC
• £60,000 – flexibility for an exceptional candidate
• Remote working

The successful candidate must have hands-on experience delivering CCaaS / Contact Centre technology projects, taking ownership from implementation and migration through to go-live, service transition and closure.

You’ll be working closely with customers, NICE, technology partners and internal teams to deliver complex CCaaS/CX transformation projects.

What’s on offer?

• £60,000 salary, with flexibility for an exceptional candidate
• 12-month maternity cover FTC, with potential for permanent
• Remote working available, with flexibility around office attendance
• Supportive and well-structured PMO environment
• High-profile projects across government and housing
• Exposure to major CCaaS/CX implementations and transformation programmes
• Simplyhealth benefits following successful completion of probation

What are they looking for?

• Proven Project Management experience within CCaaS / Contact Centre technology
• Genuine CCaaS/CX implementation experience is essential
• Experience delivering implementations, migrations, upgrades or transformation projects
• Strong customer and third-party stakeholder management
• Experience managing project finances, risks, governance and change
• Comfortable managing multiple projects in a fast-paced environment
• Eligible for BPSS clearance as a minimum

Strong differentiators

• NICE experience
• NPPV3 and/or SC eligibility
• Government or housing sector experience
• Certinia / Salesforce experience
• PSA or project management tooling experience
• Experience supporting bids, pre-sales or solution scoping

If you're a Project Manager with strong CCaaS/CX delivery experience and want to work on complex technology projects with high-profile clients. Apply Today!