Technology Services Analyst

About Sota Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. This apprenticeship isn’t about being an expert it’s about having the right attitude, strong work ethic, and a genuine passion for technology . We’re looking for someone curious, eager to learn, and committed to delivering great service. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance and low-complexity system builds and installations across the full Sota Solutions portfolio. As you progress through the learning programme, you’ll build confidence and skills that prepare you to step up to Level 3 responsibilities. You’ll be working to the same high standards as our Service Desk Analysts and Senior Analysts, with ongoing support to help you achieve your goals and deliver outstanding service. Hands-on experience with hardware and software troubleshooting. Exceptional customer service and communication skills. Team player committed to quality and continuous improvement. Competitive salary and benefits. Opportunities for career progression and professional development . A culture that values innovation, collaboration, and customer success .