Site IT Support Supervisor

Site IT Support Supervisor Role

Full-time, permanent position

5 days a week in Tonbridge

Need to have strong construction experience

Key Responsibilities

Team Leadership & Supervision

Supervise, support, and coordinate the day-to-day activities of the Site Support team.
Manage workload allocation, priorities, and resource planning to ensure support requests are handled efficiently.
Coordinate site visits and remote support activities to maintain a consistent level of service across all locations.
Provide coaching, mentoring, and technical guidance to team members, supporting their professional development.
Promote a culture of excellent customer service, accountability, and continuous improvement.
Work closely with site management teams to understand requirements and address IT-related issues.IT Service Delivery

Ensure the effective delivery of IT support services across all offices, sites, and business locations.
Monitor support queues, service levels, and key performance indicators, taking corrective action where required.
Ensure site infrastructure, connectivity, end-user devices, printers, telephony, and peripheral equipment are maintained to a high standard.
Act as the primary escalation point for complex incidents, service requests, and technical issues, providing advanced 3rd line support across Microsoft 365, Windows, Azure, networking, and business applications.
Oversee incident, problem, and change management activities in accordance with IT policies and procedures.
Drive root cause analysis and the implementation of permanent solutions to recurring issues.
Maintain technical documentation, standards, and support procedures.Projects & Continuous Improvement

Support the planning and delivery of IT infrastructure, business systems, and site technology projects.
Lead or contribute to hardware refreshes, site deployments, office moves, and technology rollouts.
Identify opportunities to improve service quality, efficiency, security, and user experience.
Contribute to the development and implementation of IT policies, standards, and best practices.
Assist with technology evaluations, proof-of-concepts, and future IT initiatives.Security, Compliance & Governance

Ensure security policies and controls are implemented and followed across all supported sites.
Support cybersecurity initiatives, vulnerability remediation, and security awareness activities.
Assist with audits, compliance requirements, asset management, and software licensing.
Promote good IT governance and ensure documentation remains accurate and up to date.
Maintain secure access controls and endpoint security standards.

If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today